Please see below our Covid-19 policy for the 2022 booking calendar.
Firstly what we do to protect your money!
Financial Failure insurance
A legal requirement for any company offering package holidays, written into law under the travel package regulation in 2018. We are insured with IPP London. If we ever went bust every penny you have paid us will be refunded, this applies to the package holidays only, not Self Catered or Hotel stays.
Multi Element Holidays
If, within 14 days of your outward travel date there is a mandatory Quarantine / Lockdown or Border closure then we will either offer you a date swap within the same year, a date change to the following year (this is essentially a new booking and open to price increases) or a credit note valid for 22022 / 2023.
If your destination OR country you are returning to has a quarantine in place 14 days before your travel date, we will also offer a credit note valid for 2022 / 2023 or date move.
Covid-19 positive test – If within 14 days of your outward travel date you have positive for Covid-19 then the above will also apply. We will need to see A PCR test result or our standard T&C’s will apply
Tom Hutton MTB can not operate and your trip is cancelled – As we use multiple accommodation in a variety of locations it is not possible to provide one simple policy for this event. There are different terms and conditions imposed on Tom Hutton MTB from each provider that we use. We have made all efforts to uniform the terms we receive from supplier but in some cases it is simply not possible. Covid-19 affects us as a supplier client as it does our public clients.
We fully intend and aim to provide the following in this even – all of the above options apply plus the option of a full refund option if your balance has been paid in full.
Client disinclination to travel – If none of the above situations apply and you simply do not feel comfortable travelling in the current climate our standard T&C’s apply. See cancellation rates below
Deposit only payments are non refundable
Period before departure within which Amount of cancellation charge
notice of cancellation by you is received
More than 56 days prior to departure – Loss of Deposit
56 to 50 days prior to departure – 30% of total holiday cost
49 to 43 days prior to departure – 40% of total holiday cost
42 to 36 days prior to departure – 60% of total holiday cost
35 to 29 days prior to departure – 85% of total holiday cost
28 days or fewer prior to departure – 100% of total holiday cost
We will deduct the cancellation charge(s) from any monies you have already paid to us.
Single Element Holidays – If in the 14 calendar days prior to the start of your arrangements your booking cannot proceed due to any of the following reasons linked to the coronavirus pandemic you will be entitled to a credit note for 100% of the booking cost to be used with us at any point up until the end of 2022 / 2023. If you chose not to accept this credit note we will refund in cash 70% of the payments you have made to us for your booking. The remaining 30% will be retained by us to cover our operational costs in accepting your booking.
The accepted Coronavirus related reasons for cancellation are as follows: the authorities of the country to where you are travelling impose regional or national restrictions which result in the closure of their border to non-residents, closure of the resort or essential facilities or necessitate the closure of your accommodation. You would be required by the authorities of your destination country to quarantine / self-isolate on arrival for more than 24 hours. Or if your country of residence closes it borders or imposes a compulsory quarantine on your return.
Insurance – It is a condition of our acceptance of your booking that you obtain appropriate travel insurance. Please be aware that any advice against non-essential international travel (including as a result of the coronavirus pandemic) issued by the UK Foreign, Commonwealth and Development Office (or equivalent authorities outside the UK for citizens of those countries) may have an impact on your travel insurance. You must check the policy terms prior to purchasing your insurance.
Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
